Her technician was way above the rest in her field across the state. I have been to a few of them . This young lady was very professional , courteous and actually cared and showed an interest in you . You can tell how good the leadership is by the way her people work . When the doctor came in you can see where it comes from . It starts at the top! Well done !
At all points of care the associates were pleasant, respectful, and helpful. I will be back. As a point of improvement I offer this tip. It is common courtesy, when two parties have agreed to an appointment time, for the appointment time to be upheld. I understand that life does not always allow for times to be met perfectly, whichever party is going to miss the mark is expected, as aforementioned common courtesy, to let the other party know of expected tardiness. For example, if I were going to be 15 minutes late to the appointment, I would let the other party know. Yesterday, I arrived 15 minutes early in order to get any paperwork / payment collection completed. This didn't happen until my appt. time. Then I waited another 10-15 minutes(after my appt. time) to be taken back. That wait time isn't great, but it isn't horrible, my issue is that noone came to let me know what was going on. A simple, "Hey, Mr. We are running about 15 minutes behind, thank you for your patience. " goes a long way in showing that you care about each customer as an individual.Thank you for considering my comment. And to end on a happy note Ms. Tia was truly a blessing and a delight. Keep that smile beaming!- Stuart